Q. Are your products cruelty free?
A. Yes! All of Semilla Skincare products are proudly 100% clean & cruelty free.
Q. I have placed an order however I haven’t received an order confirmation?
A. Please check you have correctly entered your email address & check your junk/spam folder incase it’s hiding in there. Please let us know right away by emailing the team at orders@semillaskincare.com.au if you believe you have given any incorrect details or you have any concerns.
Q. How do I become an official stockist?
A. Please send us through an email at orders@semillaskincare.com.au for further information.
Q. When will my order be shipped?
A. The team at Semilla Skincare works hard around the clock to ensure your order is packed and shipped out right away! Orders are sent out and delivered Monday – Friday, excluding major public holidays. If you require immediate shipment and delivery please email us at orders@semillaskincare.com.au
Q. How long will it take for my order to arrive?
A. We aim to have orders processed and sent out within 2-3 business days. Lead time for delivery will depend on the courier service and customers location. Delivery times may vary.
Q. What is your returns policy?
A. We know that you will absolutely love your new Semilla Skincare purchase! Please choose from our range carefully as we unfortunately do not accept returns or exchanges. For more information please refer to our Returns Policy or contact us at orders@semillaskincare.com.au